Frequently Asked Questions

Discovering AutoG8

Auto Gate (AutoG8) stands as an online Ecommerce store, offering a diverse array of products across multiple categories. Our goal is to enrich your lifestyle by providing an outstanding shopping experience with innovative, high-quality products.

Understanding AutoG8’s Refund Policy

Designed to ensure your satisfaction, our refund policy covers full product price refunds in various situations. This includes instances where you don’t receive your order within the shipping timeframe, receive damaged or mismatched items, or experience a change of mind. Further details are available on our Refund And Returns page.

Cancelling an Order

Orders can be canceled before entering the packing and shipping phase. To cancel or modify your order, reach out to us promptly, preferably within 12 hours of placing the order. Additional information can be found on our Refund And Returns page.

Decoding the Shipping Process at AutoG8

Swift processing and shipping of orders from our Fulfillment Centers near your location ensure reliable and prompt delivery. Anticipate receiving your order within 4-7 business days, excluding weekends and holidays. For more insights, visit our Shipping & Delivery page.

Tracking Your Order

Check your order’s status in the “Orders” section under “My Account” on our website. The Tracking ID is available in the Orders section and is also sent to you via email upon shipment. Utilize our Track Your Order page for real-time tracking.

Accepted Payment Methods at AutoG8

We provide secure payment options, including PayPal and major Credit Cards (Visa, MasterCard, Discover, and American Express), processed securely through PayPal. Choose the method that best suits you during the checkout process. For additional information, visit our Payment Methods page.

Addressing Undelivered Packages

If you face challenges locating your package, verify the delivery status directly with the shipping partner using the issued tracking number. Track your order on our website through the Track Your Order page. If information remains elusive, kindly contact us for assistance.

International Shipping at AutoG8

We ship to United States & Canada. For international shipping please contact us.

Addressing Incorrect Items Received

If you receive an incorrect item in your order, promptly contact our Customer Support team. We’ll ensure the correct item is sent to you and guide you on returning the erroneous item.

Handling Damaged Packages

If you receive a package displaying damage, document it with clear photos and contact our Customer Support team. We’ll assist you in resolving the issue, offering the option for a full refund or replacement.

Securing Your Payment Details and Personal Information at AutoG8

Your payment details and personal information are secure with us. We employ secure payment processing methods and have stringent privacy measures in place to protect your data. Refer to our Privacy Policy for more information.

Order Processing Duration at AutoG8

AutoG8 typically processes orders within 1 business day. Once processed, your order will be shipped, and you’ll receive a tracking number to monitor its progress.

Sending AutoG8 Items as Gifts

Absolutely! Simply use the recipient’s address as the shipping address when placing an order. The package will not include any price tags!

If you have any further questions or need assistance with any aspect of your shopping experience, please don’t hesitate to contact us. We’re here to make your experience at AutoG8 as smooth and enjoyable as possible.


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