Refunds & Returns Policy

Our Refunds Policy is meticulously designed with a fusion of flexibility, transparency, and an unwavering commitment to your satisfaction. We kindly request customers to initiate their return/refund claims within 14 Days from the delivery.

Return Scenarios and Applicable Policies

1. Order Not Received Within Time Frame
We value your time and understand your anticipation for your order. If your purchase doesn’t arrive within the specified time frame for selected shipping methods (excluding weekends and holidays), you can request a full refund, safeguarding your investment.

2. Product Mismatch or Damaged Items
Your satisfaction with your purchase is paramount. In case the items received are damaged, defective, or do not match the product description (minor color differences excluded), we will issue a full refund, covering the product price and the original shipping cost. This is contingent upon receiving clear photo evidence of the issue.

3. Customer Remorse
We comprehend that minds can change. If you decide that the product is no longer needed or if an incorrect item was ordered, we will provide a full refund of the product price. Please note that the shipping cost (variable for different products) is non-refundable in cases of customer remorse or error. Shipping cost is not refundable for the free shipping method as well. The item must be returned to our warehouse at your expense, ensuring it remains unused.

Return Window

Your voice matters to us, and we want to hear from you should any issues arise. Customers are kindly required to submit their claims within a 14-day window from the receipt of their parcel. This timeframe ensures that issues are addressed promptly, and solutions are enacted swiftly to resolve any hiccups in your experience.

Exclusions and Special Circumstances

While our policies are designed to be as accommodating as possible, there are certain conditions and exclusions to be mindful of. Our refund policy may not apply if issues arise from customer actions, such as providing an incorrect shipping address, or if circumstances are beyond our control, like natural disasters. Nonetheless, our team is always here to assist and navigate through any unique situations with you.

Return Shipping Cost

Navigating through returns should be as breezy as your shopping experience. We’ve structured our return shipping policy to be clear, fair, and in your favor wherever possible.

Who Bears the Cost?

• In Cases of Damage or Product Mismatch: If your received items are damaged, defective, or do not align with the product description, worry not! We will bear the return shipping cost if product return is required. A prepaid return shipping label will be provided to you, ensuring that the return process is smooth and cost-free on your end.
• In Cases of Customer Remorse: If the return is initiated due to a change of mind, ordering the wrong item, or any other reason that is not a result of a mistake on our part, the return shipping cost will be borne by you, the customer. In these instances, the item must be returned to our warehouse, ensuring it remains unused and in its original packaging.

How to Access Your Prepaid Return Shipping Label
For scenarios where we cover the return shipping cost, accessing your prepaid return shipping label is a cinch. Once your return/refund request has been approved, the return shipping label will be sent directly to your email, providing you with easy access and a hassle-free return shipping experience.

Returns, Refunds, and Exchanges Procedure

1. Initiate the Request:
   • Send an email to orders@autog8.com
   • Provide necessary details and describe the issue of return or refund.
   • Clearly state the reason for return, refund, or exchange.
   • Attach clear photos or videos
   • For exchange indicate the product and product page URL.
2. Await Approval:Our team will review your request within 2 business days. If approved, we will send detailed instructions on the next steps or refund the full amount right away.
3. Return Shipping and Processing:
   • For damaged/mismatched products, you will receive a full refund right away or, in some cases, you will need to send the product back to our warehouse. We will provide a prepaid return label.
   • For customer remorse, return at your expense with original packaging and provide the return tracking ID.
   • Refunds are issued to the original payment method, and exchanges are shipped in 1-2 business days.
   • You will receive a confirmation email after processing.

Order Cancellations

Time Frame for Cancellation
We understand that sometimes plans change, which is why we offer a flexible cancellation policy. You have the liberty to cancel your order within a snug window of 12 hours from the time it was placed, ensuring that any change of heart or alterations to your shopping list can be accommodated swiftly and efficiently.

While we strive to offer flexibility, there are some caveats to our cancellation policy. Once your order has processed and forwarded to the fulfillment center, we cannot process cancellations. This ensures that our operations run smoothly and your orders, when confirmed, reach you without delay.

Contact Method for Cancellation
You can send a cancellation request to orders@autog8.com.